Underlying Issue: How to provide basic help to [introductory] students
during evenings, weekends?
Intrepretation of error messages
Use of editors, compilers, other software
Monitoring of hardware, software, networking (e.g., identifying
malfunctioning equipment, printer issues)
One approach: Hire advanced (undergraduate) students to staff designated
lab on evenings and weekends
Lab assistants need good knowledge of common software, environments
Lab assistants are NOT expected to provide extensive course-related help.
Courses/department may need to clarify parameters for help on various types